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Most of our graded stock does come with Manufacturers warranty. However, the appliances that do not come with Manufacturers warranty will be covered by Jubilee Appliances for a 12 month period, this excludes microwaves and hoovers.
New Appliances will come with the Manufacturers warranty so if there any issues with the appliance, you will need to contact the manufacturers direct, if you require any help or guidance, with our expert knowledge, please feel free to ask one of our staff for help.
Graded Appliances most come with Manufacturers warranty unless stated otherwise.
All online appliances will show warranty details in full, so please read carefully to ensure what warranty you receive with your product.
Our Graded appliances are ‘uniquely graded’. As such, they are listed individually with a unique condition description and include photos specific to that particular item. It may not always be possible to replace the exact make & model with the same degree of cosmetic imperfections. Our stock policy is ‘when its gone, it’s gone’ which is the very nature of graded or refurbished stock; We will however offer you an “as good as” replacement or your money back.
If your Graded product develops a fault, please call us in the first instance on 07767112192 or 07940526433, alternatvely, why not drop us an email using our enquiry form so we can arrange a consultation with our qualified technician.
The warranty will commence from the date you purchase your appliance/item.
Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
• Accidental damage, for example if your item has been dropped/broken. You may find that this type of damage is covered by your household contents insurance policy
• Consumables such as batteries, storage media, rear projection television bulbs, fuses, light bulbs etc.
• If the product has been used commercially or for business purposes
• Cosmetic items such as cabinet trim, scratches, dents, corrosion or colour where the function of the product is unaffected
• Unblocking drainage channels in refrigeration equipment
• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
• Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer’s instructions and/or installation guidelines
• Deliberate damage or neglect of the insured product
Please inform us (via e-mail or phone) within 7 days of delivery of the faulty appliance. We can then arrange a replacement. Our replacement policy is like for like, however, if we do not have the same appliance you wish to replace, with your acceptance, we will find a similar product, this will however have a difference price which we will advise you of before finalizing your decision.
Within 7 days of purchasing your appliance, if the appliance is not functioning correctly we reserve the right for an technician from the manufacturer to inspect the appliance and repair as necessary. However, if we have given a guarantee under Jubilee Appliances, we will send one of our technicians to diagnose the issue first. You are entitled to refuse any repair within the first 30 days of owning the appliance but it has to be proved the appliance was faulty through a technicians report, this is for both guarantees with either the manufacturer or Jubilee Appliances. The engineer must either declare the appliance not fit for purpose or faulty on the report, in which case we can arrange an uplift and either arrange an exchange or refund. Please note, manufacturers may charge for any faults caused by incorrect installations.
You waive your right to a replacement or refund if any damages are reported after 7 days of delivery as it is difficult to prove who was responsible for the damage after this period.
If you choose to send the appliances back to our warehouse with another delivery company, we cannot accept responsibility for loss or damage in transit.
Please ensure that you fully check images of Graded stock due the nature of presentation of defects such as scratches or possible dents, you can also view the product via click and collect if you wish to view before purchase, please find our address through our ‘About Us’, section.